Please note: Our 'Requires Improvement' for the 'Effective' category was concerning the number of staff having 'Challenging Behaviour' and 'Dementia' training. At the time of inspection, roughly half of our team had completed these training sessions. Within weeks of inspection all of our staff have under gone both of these training sessions to comply with CQC's recommendations. All other training was up to date and satisfactory.
To refer to the Care Quality Comission (CQC) you may access their website by going to http://www.cqc.org.uk